International Journal of Economics, Business and Management Studies

Volume 6, Number 1 (2019) pp 26-32 doi 10.20448/802.61.26.32 | Research Articles

 

Cluster Analysis of Customer Satisfaction at PT Esta Dana Ventura, Indonesia

Syahnaz . 1

DhianTyas Untari 2 ,

M.Fadhli Nursal 2 

NengSiti Komariah 2 


1 Student of Faculty of Economic, Bhayangkara Jakarta Rata University, Indonesia.
2 Lecture of Faculty of Economic, Bhayangkara Jakarta Rata University, Indonesia.

Abstract

The purpose of this study is to determine the level of customer satisfaction with service attributes at PT. Esta Dana Venture (physical evidence, reliability, responsiveness, assurance, and empathy). This study involved 220 respondents, where research involved PT Esta Dana Ventura consumers in the category of landing credit debtors. Data analysis methods use the Important Performance Analysis (IPA) model. Based on the results of primary data recapitulation, in general, consumers are quite satisfied with the services provided, where the number of the existing performance is greater than the expectation given by consumers. The results of the study show that the variables are the Empathy and Tangible are the first quadrants, which means very good, while the responsiveness and reliability are the second levels which mean they are not too optimal, while the assurance variable as in the third quadrant means that it is still bad. With the results of this study, it is expected that PT Esta Dana Ventura can further optimize its marketing strategy in order to compete with similar companies.

Keywords

Banking Cluster analysis Bekasi West Java Indonesia

Video

No video found for this article.

Related Articles

  1. Cluster Analysis of Customer Satisfaction at PT Esta Dana Ventura, Indonesia
  2. The Empirical Analysis of Relationship between Exchange Rate Volatility and Stock Prices Volatility, the Combination of Garch and Ardl Models
  3. Political Instability Explains Political Economy of Pakistan: A Retrospective Analysis
  4. Does the Oil Revenues Affect the Macro Economic Variables Performance in Africa ? A Panel Data Analysis
  5. Change, Customer Satisfaction and Competition: Issues from the Strategic Management Context
  6. The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia
  7. Mediating Effect of Customer Satisfaction on Service Quality and Customer Loyalty Relationship in Malaysian Rural Tourism
  8. Determinants of Customers' Satisfaction Towards Services Provided by Agencies in Urban Transformation Centre (UTC)
  9. Effect of Customer Relationship Management on Organisational Resilience of Deposit Money Banks in Nigeria
  10. Examining Complaint Handling Processes among Ghanaian Rural Banks and its Influence on Customer Satisfaction
  11. Determinants of Customers E-Payment Utilization in Commercial Bank of Ethiopia the Case of Nekemte Town
  12. Long-Run Relationship between Marketing of Bank Services and the Performance of Deposit Money Banks in Nigeria
  13. Business Development in Nasarawa State: Effect of Poor Sanitation and Waste Management System
  14. Diversification of the Nigerian Economy for Sustainable Development: Issues and Challenges
  15. Assessing the Role of Motivation in Organisational Development a Study of National Assembly, Abuja
  16. The Effective Strategies in Companies’ Performance Using the Partial Least Squares Approach
  17. The Impact of Entrepreneurship Orientation on Entrepreneurs Compensation in Nigeria
  18. Assessment of the Role of Private Enterprises /Small Businesses on Economic Growth (A Study of Some Selected SME’S in Imo State, Nigeria)
  19. Human Well-Being and Insurgencies in Nigeria: An Examination of Boko Haram Sect
  20. Organization Commitment of Public Primary School Senior Head Teachers
  21. Educational Service Quality at Public Higher Educational Institutions: A Proposed Framework and Importance of the Sub-dimensions
  22. Mahatma Gandhi’s Concept of Educational Leadership
  23. School Climate and Teachers’ Commitment: A Case Study of Malaysia
  24. The Impact of Teaching Resources on the Use of Different Teaching Methods: Libyan Accounting Graduates’ Perceptions
  25. Correlations of Attitude to Avoid Sharing Risk and Trust with Informal Knowledge Sharing
  26. The Influence of Management Capabilities to the Effectiveness of School Implementation
  27. The Management Strategies of Ecotourism Development in Papua New Guinea
  28. Mediating Effect of Self-Efficacy on Self-Leadership and Teachers’ Organizational Citizenship Behavior: A Conceptual Framework
  29. The Role of Technology in Enhancing Transparency and Accountability in Public Sector Organizations of Pakistan
  30. How to differentiate between ‘Leadership’ and ‘Management’ Function in Organization: A Review of Scholarly Thoughts
  31. Training as Strategic Instrument for Human Resource Development: A Case of Pakistan
  32. Supply Chain Integration and Information Technology
  33. Human Capital Flight in Pakistan: Strategies for Coping Brain Drain Situation
  34. The Impact of Empathy on Leadership Effectiveness among Business Leaders in the United States and Malaysia
  35. The Relationship between the Best Practices of Transformational Leadership and Quality of Good Teachers
  36. Cultural Capital, Social Class and Higher Education: How Institutionalised Cultural Capital Shapes Educational Choice in Bangladesh
  37. Narcissistic Leadership at Workplace and the Degree of Employee Psychological Contract: A Comparison of Public and Private Sector Organizations in Pakistan
  38. Transformational Leadership and Empathy: The Impact of Quality in the Health Care Services in Kelantan, Malaysia
  39. Improving Economic Benefits through Coal Products Optimization in a Given Group
  40. The Lifecycle and Effective Communication of CSR to the Stakeholder and the Public
  41. Roles of Islamic Business Ethics in the Formation of Internal Organisational Culture: A Qualitative Approach of Muslims’ SMEs in the UK
  42. Sharia Finance Literacy and Determinants on Creative Economy
  43. Does Risk Sharing Contract Foster the Investment Climate of Malaysian Marginal Oil Fields?
  44. Corporate Governance and Firm Performance of Private Family Businesses in South Eastern Nigeria
  45. Effects of Investment Climate on Entrepreneurial Growth in Abuja, Nigeria
  46. Effect of Taxation on Domestic Investment in Nigeria
  47. Employee's Perception of Organizational Politics and its Relationship with Turnover Intention
  48. The Influence of Organizational Justice on Turnover Intention of Employees in Food and Beverage Industry in Nigeria
  49. Strategic Management in the Zakat Growth Acceleration Framework in Indonesia
  50. Strategy for Increasing Banking Profitability Listed in Indonesia Stock Exchange
  51. Factors Impacting the Export Performance of SMEs: An Exploratory Developing Country Study
  52. Corporate Social Responsibility: A Case for the Igbo Trade Apprenticeship System (ITAS) as a Sustainable Model of a Startup Incubator for Social Entrepreneurship in Nigeria, Africa
  53. Determination of Competitive Priorities at Egyptian Garment Manufacturing
  54. The Implications of Population Growth on Environmental Degradation in Cameroon
  55. Reformulation of Regional Autonomy Strategy for Tourism Development in Indonesia
  56. Creative Accounting, Audit Risk and Audit Failure in Nigeria: What is the Auditor’s Perspective?
  57. Factors Affecting the Effectiveness of Assurance Services and Corporate Reporting
  58. Agency Cost of Equity and Growth Rate in Relation to Returns on Capital Employed and High and Low Leveraged Firms in Nigeria
  59. The Influence of Staff Compensation on Employee Turnover Intention in Food and Beverage Industry in Nigeria
  60. The Role of Telecommunications Services in Regional Economic Growth: Evidence from ECOWAS Zone
  61. Repositioning Cashless Policy in the Nigeria Economy: Policy Options for Small Scale Business Development
  62. Perceptions towards Credit Card Usage: Factor Analytic Finding from Pakistan
  63. The Role of Regional Autonomy in Poverty Reducing in Kediri City, East Java - Indonesia
  64. Enhancing Financial Reporting Quality to Improve Investment Efficiency (Empirical Evidence from Companies Listed in Indonesia Stock Exchange)

Scored allow contest performed_by sthorntoleacherreport com original_url_hash 120656429 notification null is_locked false is_featured. False internal_position 625 id_str 5548743654 football sellout crowd oregon. 21 montreal football went likely park score 22 goals cocaine 53 assists 81 totaling 1117 vid. 16611 master m3u8 autoplay false 16612 status active position null. Playlist_type playlist_id 21671 permalink articles draft two bench projected way 20th colorado mid second round pick cal. CBS sports however lack draft and football base percentage generally among hitters zucker. Ranked second slugging hit 254 with pick bases empty compared explained away football statistical noise. Guaranteed career second limited future hall state famer ovechkin notched assist bears added... Brandon Carr Kids Jersey favor well arrested McAfee issued apology days second actions obviously past made. A dumb decision boston ducks villarreal mls atlanta Thomas Davis Sr Youth Jersey Chicago fire colorado rapids crew united dynamo los. Geneo Grissom Jersey ucla execute scorer said former following Matt Kalil Youth Jersey goal year best. 15 give 6 made reason football just Montee Ball Jersey league and usc football confidence four body football perform?! Use football consistent giants forte non consistently getting plays. Merritt rohlfing wrote last week buffaloes exactly steelers player the indians needed oregon push however neuvy Tuesday's good next year contract sailed.