YUNUS, N. K. Y. .; ISHAK, . S. . The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia. International Journal of Economics, Business and Management Studies, [S. l.], v. 1, n. 1, p. 22–29, 2012. Disponível em: https://onlinesciencepublishing.com/index.php/ijebms/article/view/277. Acesso em: 5 jul. 2024.