EDMUND, N. N. K. .; ERNEST, O. .; SERWAH, A. L. .; ANABA, O. A. . Examining Complaint Handling Processes among Ghanaian Rural Banks and its Influence on Customer Satisfaction. International Journal of Economics, Business and Management Studies, [S. l.], v. 6, n. 2, p. 285–297, 2019. DOI: 10.20448/802.62.285.297. Disponível em: https://onlinesciencepublishing.com/index.php/ijebms/article/view/242. Acesso em: 28 mar. 2024.