OSMAN, Z. .; SENTOSA, I. . Mediating Effect of Customer Satisfaction on Service Quality and Customer Loyalty Relationship in Malaysian Rural Tourism. International Journal of Economics, Business and Management Studies, [S. l.], v. 2, n. 1, p. 25–37, 2013. Disponível em: https://onlinesciencepublishing.com/index.php/ijebms/article/view/298. Acesso em: 27 apr. 2024.