International Journal of Economics and Financial Modelling 2021-08-16T00:49:02-05:00 Open Journal Systems <p>2523-9546</p> Banks’ Balance Sheets and Monetary Policy Transmission Mechanism of BEAC 2021-08-16T00:43:40-05:00 Marcel Kamta Takoulac Luc Nembot Ndeffo Ibrahim Ngouhouo Dounya Matsop Claude <p>The aim of this paper is to evaluate the effect of banks’ balance sheets characteristics on the monetary policy transmission mechanism in Cameroon. To conduct our study, we focus our attention on bank credit channel. The data used in this research work are collected from National Credit Council (CNC) within the period 2006-2016. The estimation of our model by the Dynamic Ordinary Least Square (DOLS) and Fully Modify Ordinary Least Square (FMOLS) methods led to the following results: credit channel is at work in Cameroon; moreover, the result reveals that banks with big size, strong liquidity and highly capitalized are less responsive to restrictive monetary policy than banks with small size, less liquidity and less capitalized. These results reveal that banks’ balance sheets characteristics negatively affect the monetary policy transmission mechanism in Cameroon. We therefore recommend to the monetary authorities to take into consideration the differential level of banks’ balance sheets characteristics when implementing a monetary policy decision.</p> 2020-05-04T00:00:00-05:00 Copyright (c) 2021 An Emperical Evidence on Customers’ Perception of Bank Services’ Quality in Cameroon 2021-08-16T00:49:02-05:00 Sundjo Fabien Fongang Singhe Kevin Fuein Vera Kum <p>This study purport to investigate the perception of service delivery quality from banks customers in Cameroon. Specifically, the study examined customers’ perception of service quality dimensions (tangibility, reliability, competence, and convenience) within some selected banks. In order to achieve these objectives a sample of 500 bank customers were chosen from the Littoral and South West Region by making use of a mixture of cluster, stratified, simple random and convenient sampling techniques. Data was collected with the help of a well-structured questionnaire, the resultant data were subsequently analyzed using descriptive statistics, Independent T-test and One-way analysis of variance (ANOVA). The results among others indicated that the perception of bank services’ quality by customers was positive for the tangibility, reliability and convenience dimensions but negative for the competence dimension. In addition, it was found that customers of Afriland First Bank, SGBC, BICEC, ECOBANK, UBA, Citi Bank and SCB had a more positive perception of bank services’ quality in terms of tangibility and reliability than customers in CBC, UBC, NFCB and Atlantic Bank. Further, age and monthly income level greatly influence customer’s perception of service quality, meanwhile gender had no significant influence on customers’ perception of service quality. Policy-wise, banks should ameliorate on the competence dimension by making in-service training and refresher courses for employees. They should equally make banking more convenient for female customers, use age as a strategic tool and should train their employees effectively if they must succeed in this era of stiff competition.</p> 2020-05-19T00:00:00-05:00 Copyright (c) 2021